Interfacing thought: cognitive aspects of human-computer interaction
SIGGRAPH '94 Proceedings of the 21st annual conference on Computer graphics and interactive techniques
The media equation: how people treat computers, television, and new media like real people and places
Dynamic queries for visual information seeking
Readings in information visualization
The effects of animated characters on anxiety, task performance, and evaluations of user interfaces
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Does computer-generated speech manifest personality? an experimental test of similarity-attraction
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
Speech interfaces from an evolutionary perspective
Communications of the ACM
Relational agents: a model and implementation of building user trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Explanations from knowledge-based systems and cooperative problem solving: an empirical study
International Journal of Human-Computer Studies
Designing and evaluating conversational interfaces with animated characters
Embodied conversational agents
Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
A Tool for Interactive Advice on the Use of Speech in Multimodal Systems
Journal of VLSI Signal Processing Systems
A flexible platform for building applications with life-like characters
Proceedings of the 8th international conference on Intelligent user interfaces
An empirical study of on-line help design: features and principles
International Journal of Human-Computer Studies
Persuasive Technology: Using Computers to Change What We Think and Do
Persuasive Technology: Using Computers to Change What We Think and Do
Toward a theory of organized multimodal integration patterns during human-computer interaction
Proceedings of the 5th international conference on Multimodal interfaces
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
When do we interact multimodally?: cognitive load and multimodal communication patterns
Proceedings of the 6th international conference on Multimodal interfaces
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Evaluating a realistic agent in an advice-giving task
International Journal of Human-Computer Studies
A method and advisor tool for multimedia user interface design
International Journal of Human-Computer Studies
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This paper investigates the effectiveness of conversational agent-based delivery of task strategy and operational help for an interactive search tool. The study tested three modalities of advice (text-only, text-and-audio, and text-audio-and-agent) in addition to a control group with no advice. User- and system- initiated advice modes were also compared. Subjects in the text-only group outperformed other modality groups in usability errors, search performance, advice uptake and in their positive comments in the debriefing interview and post-test questionnaire. User-initiated advice was preferred and was more effective. Users criticized speech advice for being too long and difficult to control. The results suggested that the computer as social actor paradigm might not be effective for advisory applications.