Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
User models in dialog systems
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
An evaluation of animated demonstrations of learning computer-based tasks
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
Online help systems: technological evolution or revolution?
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
“Let's see your search-tool!”—collaborative use of tailored artifacts in groupware
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Human-Computer Interaction
Pre-empting user questions through anticipation: data mining FAQ lists
SAICSIT '02 Proceedings of the 2002 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
User Modeling in Human–Computer Interaction
User Modeling and User-Adapted Interaction
Contributing to Eclipse: Principles, Patterns, and Plugins
Contributing to Eclipse: Principles, Patterns, and Plugins
Taking technomethodology seriously: hybrid change in the ethnomethodology-design relationship
European Journal of Information Systems - Special issue: "Interpretive" approaches to information systems and computing
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Component-based tailorability: Enabling highly flexible software applications
International Journal of Human-Computer Studies
Mutual Development: A Case Study in Customer-Initiated Software Product Development
IS-EUD '09 Proceedings of the 2nd International Symposium on End-User Development
Appropriation Infrastructure: Supporting the Design of Usages
IS-EUD '09 Proceedings of the 2nd International Symposium on End-User Development
Engaging with practices: design case studies as a research framework in CSCW
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Supporting the Collaborative Appropriation of an Open Software Ecosystem
Computer Supported Cooperative Work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Online "Helps" must capture the problem of decontextualisation. In the literature the following three methods are presented to bridge the gap between the user's problem situation and the provided help: using methods of the information retrieval, computer mediated communication and techniques of context awareness.Focusing on professional help only is a drawback most help systems research have today. In order to overcome these shortcomings, this paper presents how the different help methods can be combined with the concepts of community based help systems by using Wikis. We will argue that the next big step is to integrate Wikis into the applications so that there is a more seamless transition between the use context and using the Wiki as a Help System.In order to prove our concept, we designed a CHiC (Community Help in Context) prototype based on Eclipse, and use it in a rich client for a Groupware-System.