Apple guide: a case study in user-aided design of online help
CHI '95 Conference Companion on Human Factors in Computing Systems
Online Help: Design and Evaluation
Online Help: Design and Evaluation
Semiotic engineering contributions for designing online help systems
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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