Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
The keystroke-level model for user performance time with interactive systems
Communications of the ACM
Design practice and interface usability: Evidence from interviews with designers
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting into a system: External-internal task mapping analysis
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Playback: A method for evaluating the usability of software and its documentation
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reconstruindo o diálogo em sistemas de ajuda
Proceedings of the IX Symposium on Human Factors in Computing Systems
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