Design of Man-Computer Dialogues
Design of Man-Computer Dialogues
Quantitative evaluation of software quality
ICSE '76 Proceedings of the 2nd international conference on Software engineering
Quantitative measurement of program quality
ACM '68 Proceedings of the 1968 23rd ACM national conference
The on-line user-computer interface: the effects of interface-flexibility, experience, and terminal-type on user-satisfactionand performance.
Man-computer interactive problem-solving--relationships between user characteristics and interface complexity.
A methodology for studying the psychological complexity of computer programs.
A methodology for studying the psychological complexity of computer programs.
Online help systems: a conspectus
Communications of the ACM
The perceived usefulness of computer information sources: a field study
ACM SIGCHI Bulletin
An eclectic approach to building natural language interfaces
ACL '85 Proceedings of the 23rd annual meeting on Association for Computational Linguistics
Proceedings of the 5th conference on Creativity & cognition
The design rationale of the system/38 user interface
IBM Systems Journal
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This experiment studies how people learn to use computers. Four computer-naive persons performed six computer tasks at each of 20 task sessions over a one month period. Participants were allowed to choose a menu-driven or command-driven dialogue at any point during the study. Cognitive, affective, and performance variables were closely monitored. Results generally support the appropriateness of a menu-driven dialogue for novice users and the transition to a command-driven dialogue after approximately 16 - 20 hours of task experience. With experience, users were shown to a) choose b) perform better, and c) be more satisfied with a command driven dialogue. Results are explained within the context of a “cognitive schema” theory.