Characteristics and functions of software environments: an overview
ACM SIGSOFT Software Engineering Notes
An electronic publishing spectrum: a framework for text modules
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Online help systems: a conspectus
Communications of the ACM
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The purpose of this study was to determine the most appropriate level of language sophistication, or “readability” of the text of a computer-presented tutorial. The tutorial teaches first-time users how to operate a display terminal. The effects of readability on performance and attitudes of adults with different levels of reading ability were examined.