Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Intelligent interactions in email using social networks and ai
CHI '08 Extended Abstracts on Human Factors in Computing Systems
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In this paper we make the case for the existence and importance of a special class of email user, the high-throughput email user, whose needs are not well-served by current clients. We establish these groups by quantitative and qualitative definitions derived from fieldwork, a large-scale survey, and subsequent analysis of the user population, along with analysis of current email clients. We conclude with directions for future research.