More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
User interface design
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User analysis in HCI—the historical lessons from individual differences research
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting prospective information in email
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
TaskView: design and evaluation of a task-based email interface
CASCON '02 Proceedings of the 2002 conference of the Centre for Advanced Studies on Collaborative research
Managers' email: beyond tasks and to-dos
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Inner circle: people centered email client
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Defining high-throughput email users
CHI '07 Extended Abstracts on Human Factors in Computing Systems
The influence of self-esteem and locus of control on perceived email-related stress
Computers in Human Behavior
You scratch my back and i'll scratch yours: combating email overload collaboratively
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Personal document management strategies
Proceedings of the 10th International Conference NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction
Exploring social dimensions of personal information management with adults with AD/HD
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
International Journal of Information Management: The Journal for Information Professionals
Individual differences in personal task management: a field study in an academic setting
Proceedings of Graphics Interface 2012
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Email has become overloaded as users make use of email tools for performing a wide range of activities. Previous studies have demonstrated the different strategies employed by email users to manage messages. However, we have little information regarding how to explain those differences between users.The research described in this paper seeks to gain understanding of individual differences in email behaviour. We present results from a questionnaire-based study, which focused on how email users dealt with messages that relate to future tasks or events. We identified two types of user, defined by how they dealt with such messages: the cleaners and the keepers. The difference between these two groups can be attributed to differences in email experience and requirements for flexibility of closure. The ultimate goal of such research is to be able to predict differences in email use and to inform email user interface design and we discuss possible ways in which this could be done.