More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Bifrost inbox organizer: giving users control over the inbox
Proceedings of the second Nordic conference on Human-computer interaction
UMEA: translating interaction histories into project contexts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
From PIM to GIM: personal information management in group contexts
Communications of the ACM - Personal information management
Evaluating personal information management behaviors and tools
Communications of the ACM - Personal information management
"May I borrow Your Filter?" Exchanging Filters to Combat Spam in a Community
AINA '06 Proceedings of the 20th International Conference on Advanced Information Networking and Applications - Volume 02
Exploring patterns of social commonality among file directories at work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SearchTogether: an interface for collaborative web search
Proceedings of the 20th annual ACM symposium on User interface software and technology
The personal project planner: planning to organize personal information
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using social metadata in email triage: lessons from the field
Proceedings of the 2007 conference on Human interface: Part II
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Email is no longer perceived as a communication marvel, but rather as a constant source of information overload. Several studies have shown that accessing, managing, and archiving email threatens to affect users' productivity. While several strategies and tools have been proposed to assuage this burden, none have attempted to empower users to fight the overload collaboratively. We hypothesize that despite differences in email management practices and frequencies of filing among users, there is some degree of similarity in the end-product of the organizational structures reached by those working in close cooperative roles (e.g. members of a research group, employees of an organization). In this paper, we describe a system that enables collaborators to share their filing strategies among themselves. Tags applied by one user are suggested to other recipients of the same email, thereby amortizing the cost of tagging and email management across all stakeholders. We wish to examine if such system support for semi-automated tagging reduces email overload for all users, and whether it leads to overall time savings for an entire enterprise as network effects propagate over time.