The influence of self-esteem and locus of control on perceived email-related stress

Authors:
M. Hair;K. V. Renaud;J. Ramsay
Affiliations:
Mathematics and Statistics, Department of Physical Sciences, School of Engineering and Science, University of Paisley, Paisley PA1 2BE, Scotland, UK;Department of Computing Science, University of Glasgow, 17 Lilybank Gardens, Glasgow, G12 8RZ, UK;Psychology Division, School of Social Sciences, University of Paisley, Paisley, PA1 2BE, Scotland, UK
Venue:
Computers in Human Behavior
Year:
2007

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Abstract

Electronic mail has become an indispensable tool in business and academia, and personal use is increasing every day. However, there is also evidence that Email, unlike more traditional communication media, can exert a powerful hold over its users and that many computer users experience stress as a direct result of email-related pressure. This paper develops a three-fold typology of orientations to email: 'relaxed', 'driven' and 'stressed'. It further investigates whether the personality traits of self-esteem and locus of control are associated with email-related stress. It finds that low self-esteem is associated with the 'driven' orientation. It further suggests that the 'stressed' orientation may be related to how distractive email is perceived to be, compared with other forms of communication.