The role of external resources in the management of multiple activities
The role of external resources in the management of multiple activities
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
External cognition: how do graphical representations work?
International Journal of Human-Computer Studies
A representational analysis of relational information displays
International Journal of Human-Computer Studies
Data mountain: using spatial memory for document management
Proceedings of the 11th annual ACM symposium on User interface software and technology
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
An experimental framework for email categorization and management
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Reinventing the inbox: supporting the management of pending tasks in email
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Timely reminders: a case study of temporal guidance in PIM and email tools usage
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Supporting prospective information in email
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Email classification with co-training
CASCON '01 Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative research
Managing Long Term Communications: Conversation and Contact Management
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
TaskTracer: a desktop environment to support multi-tasking knowledge workers
Proceedings of the 10th international conference on Intelligent user interfaces
Using intimacy, chronology and zooming to visualize rhythms in email experience
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Roles and relationships for unified activity management
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Message Flow: Design and Architecture of a Message Flow Management System
KES '07 Knowledge-Based Intelligent Information and Engineering Systems and the XVII Italian Workshop on Neural Networks on Proceedings of the 11th International Conference
Designing for email response management
CHI '09 Extended Abstracts on Human Factors in Computing Systems
A design evaluation of a user interface for tending long-term tasks
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Agent-assisted task management that reduces email overload
Proceedings of the 15th international conference on Intelligent user interfaces
Smart artefacts as affordances for awareness in distributed teams
The disappearing computer
Knowledge work support by semantic task management
Computers in Industry
Keeping Found Things Found: The Study and Practice of Personal Information Management: The Study and Practice of Personal Information Management
Email between private use and organizational purpose
Proceedings of the 21st international conference companion on World Wide Web
EmailValet: managing email overload through private, accountable crowdsourcing
Proceedings of the 2013 conference on Computer supported cooperative work
Understanding the management and need for awareness of temporal information in email
AUIC '13 Proceedings of the Fourteenth Australasian User Interface Conference - Volume 139
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Email was originally designed as a tool for asynchronous communication. However, as the number of messages increased, so did their variety. A wide range of new and unforeseen email tasks reflects this variety. One of the most commonly performed activities in email is management of pending tasks. This research focuses on how to support this activity in email and explores solutions that use different external representations of messages and associated tasks. Central to this research is understanding the role of both external artifacts in managing multiple pending tasks, as well as internal representations and processes and how they can be linked to external representations. In a recent study we compared the effects of two email interfaces (Microsoft Outlook Inbox and TimeStore-TaskView) on efficiency and effectiveness of information finding in email messages. We found that TimeStore-TaskView interface was overall faster for finding information related to task dates, time and task overviews, while the Inbox interface was faster for finding information from subject lines, senders or from the message body. Based on the results from the study, we are in the process of designing a modified email prototype and a follow-up user study.