Discovering shared interests using graph analysis
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Email overload: exploring personal information management of email
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Contact management: identifying contacts to support long-term communication
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Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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On the collective classification of email "speech acts"
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Searching for experts in the enterprise: combining text and social network analysis
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E-mail in Semantic Task Management
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ESWC'08 Proceedings of the 5th European semantic web conference on The semantic web: research and applications
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HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
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WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Context-sensitive business process support based on emails
Proceedings of the 21st international conference companion on World Wide Web
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Emails have become an eminent source of personal and organizational information. They are not only used for personal communication but also for the management of information and the coordination of activities within organizations. Email traffic also exhibits the social networks existing in organizations. However, the central problem, which we still face, is how to tap this rich source appropriately. Main problems in this respect are the personal character of emails (their privacy) and the mainly unstructured character of their contents. Since these two features are essential success factors for the use of email they cannot be simply ignored. Meanwhile there are various approaches to recover the hidden treasure and make the contained information available to information and process management. For example, semantic or mining technologies play a prominent role in this attempt. The paper gives an overview of different strategies to make organizational use of emails, also touching the role of privacy.