Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting Flexible Processes through Recommendations Based on History
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Supporting Flexible Processes with Adaptive Work?ow and Case Handling
WETICE '08 Proceedings of the 2008 IEEE 17th Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Email between private use and organizational purpose
Proceedings of the 21st international conference companion on World Wide Web
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In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enterprise systems for a successful business process management. However, these systems are not appropriate for SMEs, which are the most common enterprise type in Europe. Thus, the European research project Commius addresses the special needs of SMEs and characteristics of email communication, namely highly flexibility and unstructuredness. Commius turns the existing email-system into a structured process management framework. Each incoming email is autonomously matched to the corresponding business process and enhanced by proactive annotations. These context-sensitive annotations include recommendations for the most suitable following process steps. An underlying, self-adjusting recommendation model ensures most appropriate recommendations by observing the actual user behavior. This implies that the proposed process course is in no way obligatory. To provide a high degree of flexibility, any deviation from the given process structure is allowed.