Science of Computer Programming
Context-sensitive business process support based on emails
Proceedings of the 21st international conference companion on World Wide Web
Enabling ad-hoc business process adaptations through event-driven task decoupling
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
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Workflow management technology has profoundly transformed the way complex tasks are being handled in modern, large-scale organizations. However, it is mostly those systems' inherent lack of flexibility that hinders their broad acceptance, and that is perceived as annoyance by users. In this context, Adaptive Process Management and Case Handling provide two very different paradigms, which both attempt to make process management more flexible and user-friendly. In this paper, we compare strengths and weaknesses of these two paradigms, and point out situations in which each is particularly appropriate. We further outline ways, in which either technology can be enhanced by crucial concepts from the other. This integration of flexibility approaches has the potential to remedy fundamental problems still present in each technology on its own.