Understanding computers and cognition
Understanding computers and cognition
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Conversation for Action: The Computer Terminal as Medium of Communication
Conversation for Action: The Computer Terminal as Medium of Communication
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Routing email automatically by purpose not topic
Natural Language Engineering
Using Speech Acts to Categorize Email and Identify Email Genres
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Data Mining: Practical Machine Learning Tools and Techniques, Second Edition (Morgan Kaufmann Series in Data Management Systems)
Improving "email speech acts" analysis via n-gram selection
ACTS '09 Proceedings of the HLT-NAACL 2006 Workshop on Analyzing Conversations in Text and Speech
Learning with annotation noise
ACL '09 Proceedings of the Joint Conference of the 47th Annual Meeting of the ACL and the 4th International Joint Conference on Natural Language Processing of the AFNLP: Volume 1 - Volume 1
Segmenting email message text into zones
EMNLP '09 Proceedings of the 2009 Conference on Empirical Methods in Natural Language Processing: Volume 2 - Volume 2
Indirect speech acts and their use in three channels of communication
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
CICLing'11 Proceedings of the 12th international conference on Computational linguistics and intelligent text processing - Volume Part II
Novel Approach for Tagging of Discourse Segments in Help-Desk E-Mails
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Email between private use and organizational purpose
Proceedings of the 21st international conference companion on World Wide Web
Email pragmatics and automatic classification: A study in the organizational context
Journal of the American Society for Information Science and Technology
EmailValet: managing email overload through private, accountable crowdsourcing
Proceedings of the 2013 conference on Computer supported cooperative work
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Automatically finding email messages that contain requests for action can provide valuable assistance to users who otherwise struggle to give appropriate attention to the actionable tasks in their inbox. As a speech act classification task, however, automatically recognising requests in free text is particularly challenging. The problem is compounded by the fact that typical emails contain extraneous material that makes it difficult to isolate the content that is directed to the recipient of the email message. In this paper, we report on an email classification system which identifies messages containing requests; we then show how, by segmenting the content of email messages into different functional zones and then considering only content in a small number of message zones when detecting requests, we can improve the accuracy of message-level automated request classification to 83.76%, a relative increase of 15.9%. This represents an error reduction of 41% compared with the same request classifier deployed without email zoning.