More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CLUES: dynamic personalized message filtering
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Reinventing the inbox: supporting the management of pending tasks in email
CHI '02 Extended Abstracts on Human Factors in Computing Systems
TaskView: design and evaluation of a task-based email interface
CASCON '02 Proceedings of the 2002 conference of the Centre for Advanced Studies on Collaborative research
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
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Email usage frequently involves management of future actions and events. We believe that understanding the requirements of prospective memory should lead to the design of email tools that better support this functionality. In a recent study, we examined prospective email use and explored processes involved in managing time-sensitive email messages. The study results indicated areas that lack appropriate support for handling future actions in email. The study also found relationships between prospective email usage and users' organization habits. We draw on research in prospective memory to guide the design of email tools that will provide better support for handling future actions.