Relevance: communication and cognition
Relevance: communication and cognition
Design for conversation: lessons from Cognoter
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Mutual knowledge and communicative effectiveness
Intellectual teamwork
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Shared workspaces: how do they work and when are they useful?
International Journal of Man-Machine Studies
Telephone operators as knowledge workers: consultants who meet customer needs
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Information sought and information provided: an empirical study of user/expert dialogues
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Thinking Together in Concept Design for Future Products - Emergent Features for Computer Support
CT '01 Proceedings of the 4th International Conference on Cognitive Technology: Instruments of Mind
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If the sharing of context is now widely acknowledged as a condition for successful communication, existing studies do not allow to determine whether it is necessary to restore the maximum of shared information to obtain the best communicative performance. To address this issue, three help dialogue conditions distinguished by the amount of shared information, are compared. The analyses are focused on the comprehension problems raised by each condition. The results highlight that the quality of a help dialogue is not necessarily linked to the quantity of shared information. They also exhibit that the inability to share some specific information strongly affects communication efficiency. Implications for the design of computer-mediated communication systems are drawn from these results.