Telephone operators as knowledge workers: consultants who meet customer needs

Authors:
Michael J. Muller;Rebecca Carr;Catherine Ashworth;Barbara Diekmann;Cathleen Wharton;Cherie Eickstaedt;Joan Clonts
Affiliations:
US WEST Technologies, 4001 Discovery Drive, Boulder, CO;US WEST Communications, 1801 California, Denver, CO;US WEST Technologies, 4001 Discovery Drive, Boulder, CO;US WEST Technologies, 4001 Discovery Drive, Boulder, CO;US WEST Technologies, 4001 Discovery Drive, Boulder, CO;US WEST Communications, 1801 California, Denver, CO;US WEST Communications, 1801 California, Denver, CO
Venue:
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
1995

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Abstract