CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Retrospective on a year of participatory design using the PICTIVE technique
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Surrogate users: mediating between social and technical interaction
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bifocal tools for scenarios and representations in participatory activities with users
Scenario-based design
A C.A.R.D. game for participatory task analysis and redesign: macroscopic complement to PICTIVE
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
A speech compression proposal for directory assistance operators: GOMS predictions
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
Gender and skill in human computer interaction
Conference Companion on Human Factors in Computing Systems
Gender and skill in human-computer interaction
Conference Companion on Human Factors in Computing Systems
Toward an HCI research and practice agenda based on human needs and social responsibility
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Invisible Work of Telephone Operators: An Ethnocritical Analysis
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Layered participatory analysis: new developments in the CARD technique
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participatory design: the third space in HCI
The human-computer interaction handbook
Ethnographic study of collaborative knowledge work
IBM Systems Journal
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone
Computers in Human Behavior
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Design and evaluation guidelines for mental health technologies
Interacting with Computers
International Journal of Technology and Human Interaction
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