Telephone operators as knowledge workers: consultants who meet customer needs
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Practical education for improving software usability
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative design workshops: a case study
interactions
Towards a framework of design models
Conference Companion on Human Factors in Computing Systems
Participatory GUI design from task models
Conference Companion on Human Factors in Computing Systems
Helping and hindering user involvement — a tale of everyday design
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Invisible Work of Telephone Operators: An Ethnocritical Analysis
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
On the move with a magic thing: role playing in concept design of mobile services and devices
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Layered participatory analysis: new developments in the CARD technique
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 20th annual international conference on Computer documentation
Everyday Life as a Stage in Creating and Performing Scenarios for Wireless Devices
Personal and Ubiquitous Computing
Variations of a theme: card-based techniques for participatory analysis and design
CHI '99 Extended Abstracts on Human Factors in Computing Systems
The human-computer interaction handbook
The human-computer interaction handbook
Participatory design: the third space in HCI
The human-computer interaction handbook
Participatory task modelling: users and developers modelling users' tasks and domains
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Asynchronous collaborative design
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Representations and user-developer interaction in cooperative analysis and design
Human-Computer Interaction
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