Cultivated eclecticism as the normative approach to design
Taking software design seriously
Bifocal tools for scenarios and representations in participatory activities with users
Scenario-based design
Practical education for improving software usability
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - Special issue Participatory Design
Windows Interface Guidelines for Software Design
Windows Interface Guidelines for Software Design
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