Participatory analysis of flexibility
Communications of the ACM
Bifocal tools for scenarios and representations in participatory activities with users
Scenario-based design
Telephone operators as knowledge workers: consultants who meet customer needs
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Invisible Work of Telephone Operators: An Ethnocritical Analysis
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Usability Engineering
Social and Computing Solutions for Voluntary Communities of Practice: Designing Community Space
WETICE '99 Proceedings of the 8th Workshop on Enabling Technologies on Infrastructure for Collaborative Enterprises
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 20th annual international conference on Computer documentation
What makes a representative user representative? a participatory poster
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Participatory design: the third space in HCI
The human-computer interaction handbook
Participatory task modelling: users and developers modelling users' tasks and domains
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Shared landmarks in complex coordination environments
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Identity and role-A qualitative case study of cooperative scenario building
International Journal of Human-Computer Studies
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Lessons learned from facilitation in collaborative design
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas
ACM Transactions on Computer-Human Interaction (TOCHI)
Participatory IT design and participatory development: a comparative review
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Instant card technique: how and why to apply in user-centered design
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
CUTA4UML: bridging the gap between informal and formal requirements for dynamic system aspects
Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 2
Feminism asks the "Who" questions in HCI
Interacting with Computers
Interação de idosos com celulares: flexibilidade para atender a diversidade
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Mapping design practices: on risk, hybridity and participation
Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2
Designing and building mobile pharmacy apps in a healthcare IT course
Proceedings of the 14th annual ACM SIGITE conference on Information technology education
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CARD (Collaborative Analysis of Requirements and Design) is an influential technique for participatory design and participatory analysis that is in use on three continents. This paper reviews three case studies that document the development of a layered CARD approach, which distinguishes among the following: (1) observable, formal components, (2) skill and craft, and (3) interpretative description. The layered approach simplifies the CARD materials, and moves the deliberately informal technique toward a more principled analysis.