Cumulating the science of HCI: from s-R compatibility to transcription typing
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Contributions to engineering models of human-computer interaction. (volumes i and ii)
Contributions to engineering models of human-computer interaction. (volumes i and ii)
The growth of cognitive modeling in human-computer interaction since GOMS
Human-Computer Interaction
A GOMS analysis of a graphic machine-paced, highly interactive task
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The precis of Project Ernestine or an overview of a validation of GOMS
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Formal methods for evaluating information retrieval in hypertext systems
SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation
Knowledgeable development environments using shared design models
IUI '93 Proceedings of the 1st international conference on Intelligent user interfaces
A keystroke level analysis of a graphics application: manual map digitizing
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Surrogate users: mediating between social and technical interaction
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sychronizing video and event logs for usability studies
AVI '94 Proceedings of the workshop on Advanced visual interfaces
CPM-GOMS: an analysis method for tasks with parallel activities
CHI '95 Conference Companion on Human Factors in Computing Systems
Telephone operators as knowledge workers: consultants who meet customer needs
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
A speech compression proposal for directory assistance operators: GOMS predictions
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
Analyzing graphic and textual layouts with GOMS: results of a preliminary analysis
CHI '94 Conference Companion on Human Factors in Computing Systems
GOMS analysis for parallel activities
CHI '94 Conference Companion on Human Factors in Computing Systems
Invisible Work of Telephone Operators: An Ethnocritical Analysis
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Intelligent gaze-added interfaces
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Simple cognitive modeling in a complex cognitive architecture
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The human-computer interaction handbook
Closing the loop: modelling action, perception and information
AVI '96 Proceedings of the workshop on Advanced visual interfaces
Exploring PC-telephone convergence with the enhanced telephony prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Single objective layout design of user interface components with multiple qualitative factors
Journal of Applied Mathematics and Computing
WSC '05 Proceedings of the 37th conference on Winter simulation
Measuring website usability for visually impaired people-a modified GOMS analysis
Proceedings of the 8th international ACM SIGACCESS conference on Computers and accessibility
Adapting GOMS to model human-robot interaction
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Keystroke-level model for advanced mobile phone interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integrating user performance time models in the design of tangible UIs
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Human-computer interaction design with multi-goal facilities layout model
Computers & Mathematics with Applications
Human-Computer Interaction
TYPIST: a theory of performance in skilled typing
Human-Computer Interaction
Automating human-performance modeling at the millisecond level
Human-Computer Interaction
International Journal of Human-Computer Studies
Proceedings of the 2010 workshop on Eye gaze in intelligent human machine interaction
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GOMS models of telephone toll and assistance operators (TAOS) are being constructed in an effort to provide theoretical predictions of expert performance on several dedicated workstations. This applied effort has pushed the development of GOMS modeling techniques into the area of speech input and output, and into a task where information is not always available when it is required by the TAO. This paper describes the task, heuristics for constructing the GOMS models, and parameters for making quantitative predictions of performance time.