The effects of device technology on the usability of advanced telephone functions
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The design of phone-based interfaces for consumers
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing a GUI for business telephone users
interactions
Making a simple interface complex: interactions among telephone features
Conference Companion on Human Factors in Computing Systems
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Navigating Telephone-Based Interfaces with Earcons
HCI 97 Proceedings of HCI on People and Computers XII
Meeting central: making distributed meetings more effective
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Dynamic personal social networks: a new perspective for CSCW research and design
ACM SIGGROUP Bulletin - Special issue on community-based learning: explorations into theoretical groundings, empirical findings and computer support
Audio Networking: The Forgotten Wireless Technology
IEEE Pervasive Computing
The connector: facilitating context-aware communication
ICMI '05 Proceedings of the 7th international conference on Multimodal interfaces
MyConnector: analysis of context cues to predict human availability for communication
Proceedings of the 8th international conference on Multimodal interfaces
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UIC '08 Proceedings of the 5th international conference on Ubiquitous Intelligence and Computing
The connector service-predicting availability in mobile contexts
MLMI'06 Proceedings of the Third international conference on Machine Learning for Multimodal Interaction
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Industry trends suggest that the PC and telephone user experiences will converge over the next several years. This convergence raises important questions for the HCI community: how should the PC-phone user experience be designed, and how does PC-phone technology affect work practices? This paper focuses on the first question and provides some initial data on the second question. We describe a PC-phone prototype we built called Enhanced Telephony, and we report data from an eight month field deployment of Enhanced Telephony within our company where over 7,000 people installed the prototype. Results indicate that PC-phone software is a promising technology for the workplace and that the most valuable features may be those that help people manage their incoming calls.