Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Voice loops as cooperative aids in space shuttle mission control
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Thunderwire: a field study of an audio-only media space
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Mediated voice communication via mobile IP
Proceedings of the 15th annual ACM symposium on User interface software and technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The SmartPhone: Interactive Group Audio with Complementary Symbolic Control
DCW '02 Revised Papers from the 4th International Workshop on Distributed Communities on the Web
Why Do Users Like Video? Studies of Multimedia-Supported Collaboration
Why Do Users Like Video? Studies of Multimedia-Supported Collaboration
Exploring PC-telephone convergence with the enhanced telephony prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meeting central: making distributed meetings more effective
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Private communications in public meetings
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Improving audio conferencing: are two ears better than one?
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Leveraging digital backchannels to enhance user experience in electronically mediated communication
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Remote conversations: the effects of mediating talk with technology
Human-Computer Interaction
Human-Computer Interaction
Vote and Be Heard: Adding Back-Channel Signals to Social Mirrors
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Towards measuring the quality of interaction: communication through telepresence robots
Proceedings of the Workshop on Performance Metrics for Intelligent Systems
Lost in transmittance: how transmission lag enhances and deteriorates multilingual collaboration
Proceedings of the 2013 conference on Computer supported cooperative work
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IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics.