Towards measuring the quality of interaction: communication through telepresence robots

Authors:
Katherine M. Tsui;Munjal Desai;Holly A. Yanco
Affiliations:
University of Massachusetts, Lowell, MA;University of Massachusetts, Lowell, MA;University of Massachusetts, Lowell, MA
Venue:
Proceedings of the Workshop on Performance Metrics for Intelligent Systems
Year:
2012

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Abstract

Personal video conferencing is now a common occurrence in long distance interpersonal relationships. Telepresence robots additionally provide mobility to video conferencing, and people can converse without being restricted to a single vantage point. The metrics to explicitly quantify person to person interaction through a telepresence robot do not yet exist. In this paper, we discuss technical requirements needed to support such a communication. We also look at the fields of human-computer interaction (HCI), computer supported cooperative work (CSCW), communications, and psychology for quantitative and qualitative performance measures which are independent of interpersonal relationships and communication task.