Pssst: side conversations in the Argo telecollaboration system
Proceedings of the 8th annual ACM symposium on User interface and software technology
AudioStreamer: exploiting simultaneity for listening
CHI '95 Conference Companion on Human Factors in Computing Systems
Voice Loops as Coordination Aids in Space ShuttleMission Control
Computer Supported Cooperative Work
Talking in circles: designing a spatially-grounded audioconferencing environment
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GAZE-2: conveying eye contact in group video conferencing using eye-controlled camera direction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Backchannel: Whispering in Digital Conversation
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Meeting central: making distributed meetings more effective
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
DUX '05 Proceedings of the 2005 conference on Designing for User eXperience
Leveraging digital backchannels to enhance user experience in electronically mediated communication
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Comparing voice chat and text chat in a communication tool for interactive television
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Backchan.nl: integrating backchannels with physical space
CHI '08 Extended Abstracts on Human Factors in Computing Systems
backchan.nl: integrating backchannels in physical space
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
You can be too rich: mediated communication in a virtual world
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Leveraging trust relationships in digital backchannel communications
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Narrowcasting for articulated privacy and attention in SIP audio conferencing
Journal of Mobile Multimedia
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Lost in transmittance: how transmission lag enhances and deteriorates multilingual collaboration
Proceedings of the 2013 conference on Computer supported cooperative work
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Out-of-band communication during audio conferences can improve the effectiveness of distributed meetings. It provides a means for people to privately consult with one another, supports breakout sessions, and allows individuals to resolve problems without interrupting the discussion. Conversely, off-topic chat and poorly timed interruptions can degrade meeting effectiveness. We considered these trade-offs in adding a private text chat capability and a novel, multi-channel voice chat feature to the Meeting Central collaboration suite. In this paper, we explain the motivation behind adding these features and then describe our initial implementation, the usability and field testing we conducted, and the changes that we made as a result of that user research.