Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social translucence: designing social infrastructures that make collective activity visible
Communications of the ACM - Supporting community and building social capital
The SmartPhone: Interactive Group Audio with Complementary Symbolic Control
DCW '02 Revised Papers from the 4th International Workshop on Distributed Communities on the Web
Backchannel: Whispering in Digital Conversation
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Meeting central: making distributed meetings more effective
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Digital backchannels in shared physical spaces: attention, intention and contention
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Digital backchannels in shared physical spaces: experiences at an academic conference
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Private communications in public meetings
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Improving audio conferencing: are two ears better than one?
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Human-Computer Interaction
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Packet construction for secure conference call request in ad hoc network systems
Information Sciences: an International Journal
Backchannel persistence and collaborative meaning-making
Proceedings of the 27th ACM international conference on Design of communication
Exploring a sustainable and public information ecology
Proceedings of the 28th ACM International Conference on Design of Communication
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
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Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and effectiveness of distributed meetings. We describe the service, and two of its user experience innovations -- the conference call proxy and iHelp -- which function as digital backchannels. We present results from a preliminary user evaluation, and discuss our notion of digital backchannels with respect to the social translucence framework.