User performance with command, menu, and iconic interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles
ACM Transactions on Computer-Human Interaction (TOCHI)
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Curing the menu blues in touch-tone voice interfaces
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Exploring PC-telephone convergence with the enhanced telephony prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The benefits of augmenting telephone voice menu navigation with visual browsing and search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing an architecture for delivering mobile information services to the rural developing world
Proceedings of the 15th international conference on World Wide Web
Earpod: eyes-free menu selection using touch input and reactive audio feedback
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An investigation of using music to provide navigation cues
ICAD'98 Proceedings of the 1998 international conference on Auditory Display
| Hi-index | 0.00 |
This paper presents a pilot study that addresses the effect that device technology has on the usability of advanced telephone functions. We prototyped telephone systems using three technologies: the current 12-button phone set, the current phone set augmented with speech synthesis, and a phone set augmented with a display and pointing device. The functions that we offered included call routing, call screening, and message retrieval. Experiments showed that a display-based phone was the fastest to use and was preferred; an interface that used voice-prompting was the slowest and least liked. This points out that future work on prompting interfaces will have to address user control and efficiency issues without causing learning/forgetting problems.