The depth/breadth trade-off in the design of menu-driven user interfaces
International Journal of Man-Machine Studies
The optimal number of menu options per panel
Human Factors
Dialing a name: alphabetic entry through a telephone keypad
ACM SIGCHI Bulletin
The effects of device technology on the usability of advanced telephone functions
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The design of phone-based interfaces for consumers
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Working with audio: integrating personal tape recorders and desktop computers
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Man-Machine Studies
Voice communication with computers: conversational systems
Voice communication with computers: conversational systems
Virtual reality for palmtop computers
ACM Transactions on Information Systems (TOIS)
Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Capturing, structuring, and representing ubiquitous audio
ACM Transactions on Information Systems (TOIS)
SpeechSkimmer: interactively skimming recorded speech
UIST '93 Proceedings of the 6th annual ACM symposium on User interface software and technology
VoiceNotes: a speech interface for a hand-held voice notetaker
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
GTE Laboratories Incorporated: the evolution of usability within new service design
Usability in practice
Selection from alphabetic and numeric menu trees using a touch screen: breadth, depth, and width
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Information Systems (TOIS)
User perceptual mechanisms in the search of computer command menus
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
When the interface is a talking dinosaur: learning across media with ActiMates Barney
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emotional interfaces for interactive aardvarks: designing affect into social interfaces for children
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A study of out-of-turn interaction in menu-based, IVR, voicemail systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Abbrevicons: efficient feedback for audio interfaces
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
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Menus, lists, and forms are the workhorse dialogue structures in telephone-based interactive voice response applications. Despite diversity in applications, there is a surprising homogeneity in the menu, list, and form styles commonly employed. There are, however, many alternatives, and no single style fits every prospective application and user population. A design space for each dialogue structure organizes the alternatives and provides a framework for analyzing their benefits and drawbacks. In addition to phone-based interactions, the design spaces apply to any limited-bandwidth, temporally constrained display devices, including small-screen devices such as personal digital assistants (PDAs) and screen phones.