Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles
ACM Transactions on Computer-Human Interaction (TOCHI)
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Problem:---The standard home telephone has an extremely limited user interface device (few keys, no 'Q' or 'Z' etc.)--- People are reluctant to read manuals, remember codes or use prompt cards--- Given these, is it possible to provide sopisticated character-based features such as personal directories on basic residential sets, and with the right interface, would people be able to use them without documentation support?