Hyperspeech: navigating in speech-only hypermedia
HYPERTEXT '91 Proceedings of the third annual ACM conference on Hypertext
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles
ACM Transactions on Computer-Human Interaction (TOCHI)
Designing the user interface for speech recognition applications
ACM SIGCHI Bulletin
How do users know what to say?
interactions
Speech Communication - Special issue on interactive voice technology for telecommunication applications (IVITA '96)
Jotmail: a voicemail interface that enables you to see what was said
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Natural language dialogue for personalized interaction
Communications of the ACM
SCANMail: a voicemail interface that makes speech browsable, readable and searchable
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automated message prioritization: making voicemail retrieval more efficient
CHI '02 Extended Abstracts on Human Factors in Computing Systems
IEEE Intelligent Systems
TalkBack: a conversational answering machine
Proceedings of the 16th annual ACM symposium on User interface software and technology
Towards efficient human machine speech communication: The speech graffiti project
ACM Transactions on Speech and Language Processing (TSLP)
The benefits of augmenting telephone voice menu navigation with visual browsing and search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Blindsight: eyes-free access to mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Flexible shortcuts: designing a new speech user interface for command execution
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Call browser: a system to improve the caller experience by analyzing live calls end-to-end
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reducing working memory load in spoken dialogue systems
Interacting with Computers
Program transformations for information personalization
Computer Languages, Systems and Structures
Personalization by website transformation: Theory and practice
Information Processing and Management: an International Journal
Speech recognition interface design for in-vehicle system
Proceedings of the 2nd International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Imaginary phone: learning imaginary interfaces by transferring spatial memory from a familiar device
Proceedings of the 24th annual ACM symposium on User interface software and technology
A usability study of adaptive interfaces for interactive voice response system
Proceedings of the 3rd ACM Symposium on Computing for Development
Exploring the usability of interactive voice response system's design
Proceedings of the 3rd ACM Symposium on Computing for Development
Design and evaluation of adaptive interfaces for IVR systems
CHI '13 Extended Abstracts on Human Factors in Computing Systems
MockTell: exploring challenges of user emulation in interactive voice response testing
Proceedings of the 4th ACM/SPEC International Conference on Performance Engineering
Assessing designs of interactive voice response systems for better usability
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
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We present the first user study of out-of-turn interaction inmenu-based, interactive voice-response systems. Out-of-turn interaction is atechnique which empowers the user (unable to respond to the current prompt) totake the conversational initiative by supplying information that is currentlyunsolicited, but expected later in the dialog. The technique permits the userto circumvent any flows of navigation hardwired into the design and navigatethe menus in a manner which reflects their model of the task. We conducted alaboratory experiment to measure the effect of the use of out-of-turninteraction on user performance and preference in a menu-based, voice interfaceto voicemail. Specifically, we compared two interfaces with the exact samehierarchical menu design: one with the capability of accepting out-of-turnutterances and one without this feature. The results indicate that out-of-turninteraction significantly reduces task completion time, improves usability, andis preferred to the baseline. This research studies an unexplored dimension ofthe design space for automated telephone services, namely the nature ofuser-addressable input (utterance) supplied (in-turn vs. out-of-turn), incontrast to more traditional dimensions such as input modality (touch-tone vs.text vs. voice) and style of interaction (menu-based vs. natural language).