All talk and all action: strategies for managing voicemail messages
CHI 98 Cconference Summary on Human Factors in Computing Systems
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ICML '98 Proceedings of the Fifteenth International Conference on Machine Learning
Emotive alert: HMM-based emotion detection in voicemail messages
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Accessing speech data using strategic fixation
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A study of out-of-turn interaction in menu-based, IVR, voicemail systems
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International Journal of Human-Computer Studies
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Navigating through new voicemall messages to find messages of interest is a time-consuming task, particularly for high-volume users. When checking messages under a time contraint (e.g., during a brief meeting break), users need to identify those messages requiring urgent action since not all messages can be processed in limited time. For these users, it would be useful if messages of greater urgency can be played first. For other users, distinguishing personal from business voicemail is a pressing need, to separate their home and business lives. We have successfully applied machine-learning techniques to lexical, acoustic, and contextual features of voicemail in order to sort messages based on urgency and on business-relevance.