More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Expressive richness: a comparison of speech and text as media for revision
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Voice messaging, coordination, and communication
Intellectual teamwork
Working with audio: integrating personal tape recorders and desktop computers
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Capturing, structuring, and representing ubiquitous audio
ACM Transactions on Information Systems (TOIS)
FILOCHAT: handwritten notes provide access to recorded conversations
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interactively skimming recorded speech
Interactively skimming recorded speech
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Teaching and learning as multimedia authoring: the classroom 2000 project
MULTIMEDIA '96 Proceedings of the fourth ACM international conference on Multimedia
Augmenting real-world objects: a paper-based audio notebook
Conference Companion on Human Factors in Computing Systems
Dynomite: a dynamically organized ink and audio notebook
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
“I'll get that off the audio”: a case study of salvaging multimedia meeting records
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Play it again: a study of the factors underlying speech browsing behavior
CHI 98 Cconference Summary on Human Factors in Computing Systems
All talk and all action: strategies for managing voicemail messages
CHI 98 Cconference Summary on Human Factors in Computing Systems
Four Paradigms for Indexing Video Conferences
IEEE MultiMedia
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
SCANMail: a voicemail interface that makes speech browsable, readable and searchable
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 15th annual ACM symposium on User interface software and technology
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
OntoLog: Temporal Annotation Using Ad Hoc Ontologies and Application Profiles
ECDL '02 Proceedings of the 6th European Conference on Research and Advanced Technology for Digital Libraries
TalkBack: a conversational answering machine
Proceedings of the 16th annual ACM symposium on User interface software and technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting UI design by sketch and speech recognition
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Error correction of voicemail transcripts in SCANMail
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Accessing speech data using strategic fixation
Computer Speech and Language
A study of out-of-turn interaction in menu-based, IVR, voicemail systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design and evaluation of systems to support interaction capture and retrieval
Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
Let's stop pushing the envelope and start addressing it: a reference task agenda for HCI
Human-Computer Interaction
Resilience in the face of innovation: Household trials with BubbleBoard
International Journal of Human-Computer Studies
Accessing speech documents on smartphones
Proceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services
A note paper on note-taking: understanding annotations of mobile phone calls
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
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Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail tasks, although users' electronic annotation and archiving behaviors were different from our initial predictions. Our results argue for the utility of a combination of annotation based indexing and automatically derived information, as a general technique for accessing speech archives.