The evaluation of text editors: methodology and empirical results.
Communications of the ACM
Mind design
Towards a characterization of graphical interaction
Human-computer interaction
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
CNLS '89 Proceedings of the ninth annual international conference of the Center for Nonlinear Studies on Self-organizing, Collective, and Cooperative Phenomena in Natural and Artificial Computing Networks on Emergent computation
SOSP '91 Proceedings of the thirteenth ACM symposium on Operating systems principles
What computers still can't do: a critique of artificial reason
What computers still can't do: a critique of artificial reason
Using collaborative filtering to weave an information tapestry
Communications of the ACM - Special issue on information filtering
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
Shared workspaces: how do they work and when are they useful?
International Journal of Man-Machine Studies
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A preliminary analysis of the products of HCI research, using pro forma abstracts
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The value of a baseline in determining design success
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Finding and reminding: file organization from the desktop
ACM SIGCHI Bulletin
Activity theory: implications for human-computer interaction
Context and consciousness
Recommending and evaluating choices in a virtual community of use
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social information filtering: algorithms for automating “word of mouth”
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video-as-data: technical and social aspects of a collaborative multimedia application
Computer Supported Cooperative Work
Technology transfer: so much research, so few good products
Communications of the ACM
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM
“Finding and reminding” reconsidered
ACM SIGCHI Bulletin
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Collaborative, programmable intelligent agents
Communications of the ACM
The robot's dilemma revisited: the frame problem in artificial intelligence
The robot's dilemma revisited: the frame problem in artificial intelligence
All talk and all action: strategies for managing voicemail messages
CHI 98 Cconference Summary on Human Factors in Computing Systems
An empirical evaluation of user interfaces for topic management of Web sites
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
SCAN: designing and evaluating user interfaces to support retrieval from speech archives
Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
Jotmail: a voicemail interface that enables you to see what was said
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Foundational Issues in Artificial Intelligence and Cognitive Science: Impasse and Solution
Foundational Issues in Artificial Intelligence and Cognitive Science: Impasse and Solution
The Art of Human-Computer Interface Design
The Art of Human-Computer Interface Design
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
The Lombard effect: a reflex to better communicate with others in noise
ICASSP '99 Proceedings of the Acoustics, Speech, and Signal Processing, 1999. on 1999 IEEE International Conference - Volume 04
Remote conversations: the effects of mediating talk with technology
Human-Computer Interaction
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
interactions
Coda and Response to Christine Halverson
Computer Supported Cooperative Work
Attuning notification design to user goals and attention costs
Communications of the ACM
Introduction: design and evaluation of notification user interfaces
International Journal of Human-Computer Studies - Notification user interfaces
Evaluating collaborative filtering recommender systems
ACM Transactions on Information Systems (TOIS)
A model for notification systems evaluation—assessing user goals for multitasking activity
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personal information management
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Digital libraries and educational practice: a case for new models
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Web browsing today: the impact of changing contexts on user activity
CHI '05 Extended Abstracts on Human Factors in Computing Systems
CASE: a framework for evaluating learner-computer interaction in Computer-Assisted Language learning
CHINZ '05 Proceedings of the 6th ACM SIGCHI New Zealand chapter's international conference on Computer-human interaction: making CHI natural
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
Evaluating personal information management behaviors and tools
Communications of the ACM - Personal information management
Reach the virtual environment: 3D tangible interaction with scientific data
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Investigating design knowledge reuse for interface development
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Facilitating and automating empirical evaluation
Proceedings of the 43rd annual Southeast regional conference - Volume 1
What do people recall about their documents?: implications for desktop search tools
Proceedings of the 12th international conference on Intelligent user interfaces
Accessing speech data using strategic fixation
Computer Speech and Language
On the role of user-centred evaluation in the advancement of interactive information retrieval
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology
International Journal of Human-Computer Studies
Introduction to this special issue on new agendas for human-computer interaction
Human-Computer Interaction
Picking Up Artifacts: Storyboarding as a Gateway to Reuse
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Designing a cross-channel information management tool for workers in enterprise task forces
Proceedings of the International Conference on Advanced Visual Interfaces
Structure vs. content in hierarchical corpora
Information Retrieval
Evaluating the future of HCI: challenges for the evaluation of emerging applications
ICMI'06/IJCAI'07 Proceedings of the ICMI 2006 and IJCAI 2007 international conference on Artifical intelligence for human computing
Into the wild: challenges and opportunities for field trial methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Examining users' preferences towards vertical graphical toolbars in simple search and point tasks
Computers in Human Behavior
Supporting common ground and awareness in emergency management planning: A design research project
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the 4th Information Interaction in Context Symposium
Cognitive artifacts as a window on design
Journal of Visual Languages and Computing
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We identify a problem with the process of research in the human-computer interaction (HCI) community-an overemphasis on "radical invention" at the price of achieving a common research focus. Without such a focus, it is difficult to build on previous work, to compare different interaction techniques objectively, and to make progress in developing theory. These problems at the research level have implications for practice, too; as researchers we often are unable to give principled design advice to builders of new systems. We propose that the HCI community try to achieve a common focus around the notion of reference tasks. We offer arguments for the advantages of this approach as well as consider potential difficulties. We explain how reference tasks have been highly effective in focusing research into information retrieval and speech recognition. We discuss what factors have to be considered in selecting HCI reference tasks and present an example reference task (for searching speech archives). This example illustrates the nature of reference tasks and points to the issues and problems involved in constructing and using them. We conclude with recommendations about what steps need to be taken to execute the reference task research agenda. This involves recommendations about both the technical research that needs to be done and changes in the way that the HCI research community operates. The technical research involves identification of important user tasks by systematic requirements gathering, definition and operationalization of reference tasks and evaluation metrics, and execution of task-based evaluation, along with judicious use of field trials. Perhaps more important, we have also suggested changes in community practice that HCI must adopt to make the reference tasks idea work. We must create forums for discussion of common tasks and methods by which people can compare systems and techniques. Only by doing this can the notion of reference tasks be integrated into the process of research and development, enabling the field to achieve the focus it desperately needs.