HCI and innovation

  • Authors:
  • David M. Frohlich;Risto Sarvas

  • Affiliations:
  • University of Surrey, Guildford, United Kingdom;Helsinki Institute for Information Technology, Helsinki, Finland

  • Venue:
  • CHI '11 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2011

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Abstract

The user-centered design (UCD) process in HCI has recently been criticized for not delivering breakthrough innovations in technology. In this paper we consider this critique through a literature review and two case studies of innovation. Our conclusions suggest that there is nothing wrong with the attitude of user-centered design which has probably been present in all major innovations down the centuries. Rather, the practice of UCD in HCI lacks attention to business factors and long term uptake of technology in society. This compromises its impact on products and should be incorporated into the study of HCI itself.