Human-computer interaction: toward the year 2000
Human-computer interaction: toward the year 2000
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
The Semiotic Engineering of Human-Computer Interaction (Acting with Technology)
Online help system design based on the situated action theory
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Embedded user assistance: the future for software help?
interactions - Help! User assistance and HCI
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
The anatomy of a large-scale social search engine
Proceedings of the 19th international conference on World wide web
Semiotic Engineering Methods for Scientific Research in HCI
Semiotic Engineering Methods for Scientific Research in HCI
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Help systems allow users to understand the system they need to use and how to best achieve their goals. In this context, strategic information is fundamental. At the same time this kind of information is very hard to find. We present a case study, with the analysis of the users conversations in a peer help system, in order to discuss how this strategic information is demanded by them. It was possible to verify the importance of this information, how hard it is to describe it, and to discuss some alternatives in this regard.