Using context-aware computing to reduce the perceived burden of interruptions from mobile devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interaction in 4-second bursts: the fragmented nature of attentional resources in mobile HCI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why don't people read the manual?
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Building effective help systems: modelling human help seeking behaviour
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Toward a more accurate view of when and how people seek help with computer applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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The aim of this study was to examine how users perceive help on a mobile device with respect to the presentation format and the severity of the scenario the user encounters. We examined how 92 participants responded to four different formats of help offered for five different scenarios varying in their severity level using static images displayed in a web browser. The intrusiveness of the help format and the severity of the scenario affected participants' interest in receiving help. In certain conditions it may be helpful to suggest help, in particular when users do not know how to ask for it but show interest in receiving it when offered.