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LogoMedia: a sound-enhanced programming environment for monitoring program behavior
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
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International Journal of Man-Machine Studies
Capitalizing on Knowledge: From E-Commerce to K-Commerce
Capitalizing on Knowledge: From E-Commerce to K-Commerce
Business in the Information Age: Heading for New Processes
Business in the Information Age: Heading for New Processes
The Essential Guide to Knowledge Management: : E-Business and Crm Applications
The Essential Guide to Knowledge Management: : E-Business and Crm Applications
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Using e-CRM for a unified view of the customer
Communications of the ACM - Digital rights management
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HCI '98 Proceedings of HCI on People and Computers XIII
Multimedia E-Mail Data Browsing: The Synergistic Use of Various Forms of Auditory Stimuli
ITCC '03 Proceedings of the International Conference on Information Technology: Computers and Communications
ITCC '02 Proceedings of the International Conference on Information Technology: Coding and Computing
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EUROMICRO '98 Proceedings of the 24th Conference on EUROMICRO - Volume 2
Knowledge Management
Customer Knowledge Management Competence: Towards a Theoretical Framework
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
The rising pitch metaphor: an empirical study
International Journal of Human-Computer Studies
Exploring the use of structured musical stimuli to communicate simple diagrams: the role of context
International Journal of Human-Computer Studies
After direct manipulation---direct sonification
ACM Transactions on Applied Perception (TAP)
Designing help topics for use with text-to-speech
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Proceedings of the 8th international conference on Multimodal interfaces
Extending traditional user assistance systems to support an auditory interface
AIAP'07 Proceedings of the 25th conference on Proceedings of the 25th IASTED International Multi-Conference: artificial intelligence and applications
Auditory icons: using sound in computer interfaces
Human-Computer Interaction
An empirical approach to multimodal customer knowledge management
Intelligent Decision Technologies
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The shift in customer role from a source of revenue to a source of innovation has resulted in an increased demand for a direct interaction with customers, via more advanced and real-time solutions. This may drive organisations to complement Electronic Customer Knowledge Management Systems (E-CKMS) with new interactive multimodal metaphors. There is little known about CKM empirical studies, which investigated whether multimodal metaphors as part of a CKM interface can outperform the text with graphics only metaphors. Thus, this paper describes an investigation about the role of multimodal interaction in improving E-CKMS efficiency compared to text with graphics only metaphors. The examination of this hypothesis was carried out empirically on two E-CKMS experimental platforms (text with graphics only and multimodal) designed for this study. Two independent groups of users (n=20 for each group) evaluated the two interface versions of E-CKMS. Results suggested that the multimodal CKM interface was more efficient than the text with graphics only interface.