Toward a unified view of electronic commerce
Communications of the ACM
A conceptual investigation of the e-commerce industry
Communications of the ACM
European Journal of Information Systems - Managing e-business transformation
Investigating success factors in enterprise application integration: a case-driven analysis
European Journal of Information Systems - Special issue: Making enterprise systems work
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
An integrated multi-agent systems framework to implement relationship management for SCM
ISTASC'06 Proceedings of the 6th WSEAS International Conference on Systems Theory & Scientific Computation
Using customer input to drive change in user assistance
Proceedings of the 26th annual ACM international conference on Design of communication
SEPADS'09 Proceedings of the 8th WSEAS International Conference on Software engineering, parallel and distributed systems
How efficient is it to communicate customer knowledge with the aid of audio-visual metaphors?
Proceedings of the 2008 conference on Knowledge-Based Software Engineering: Proceedings of the Eighth Joint Conference on Knowledge-Based Software Engineering
An empirical approach to multimodal customer knowledge management
Intelligent Decision Technologies
MediaCRM: enabling customer relationship management in the broadcast
WISM'11 Proceedings of the 2011 international conference on Web information systems and mining - Volume Part I
Expert Systems with Applications: An International Journal
Journal of Engineering and Technology Management
Improving the web usage analysis process: a UML model of the ETL process
WebKDD'04 Proceedings of the 6th international conference on Knowledge Discovery on the Web: advances in Web Mining and Web Usage Analysis
International Journal of Information Management: The Journal for Information Professionals
The roles of enterprise systems in e-initiative implementation: A case study of PowerCo
International Journal of Information Management: The Journal for Information Professionals
Motivations and Results for CRM Adoption in Large Companies in Portugal
Information Resources Management Journal
Studying the influence of e-CRM on web-based brand personality - the case of Mellat Bank
International Journal of Business Information Systems
How do competitive environments moderate CRM value?
Decision Support Systems
International Journal of Strategic Information Technology and Applications
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Applying detailed knowledge of the customer to a larger business domain.