Management Science
Putting the enterprise into the enterprise system
Harvard Business Review
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Using e-CRM for a unified view of the customer
Communications of the ACM - Digital rights management
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Technology, Communication and Freedom: Is There a Relationship?
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Path to Notes: A Networked Company Choosing Its Information Systems Solution
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
The Dual Nature of the Impact of IT on Organizational Transformations
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Information Technologies as Drivers of Emergent Organizational Forms: A Leadership Perspective
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Perspectives on Information Technology and New Emergent Forms of Organizations
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Electronic Government: Perspectives from e-Commerce
DEXA '00 Proceedings of the 11th International Workshop on Database and Expert Systems Applications
Trends in Electronic Government: Managing Distributed Knowledge
DEXA '00 Proceedings of the 11th International Workshop on Database and Expert Systems Applications
Organizational Challenges to the Development of Electronic Government
DEXA '00 Proceedings of the 11th International Workshop on Database and Expert Systems Applications
Electronic Business Invading the Public Sector: Considerations on Change and Design
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 5 - Volume 5
E-Government meets E-Business: A Portal Site for Startup Companies in Switzerland
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 5 - Volume 5
European Journal of Information Systems - Special issue: Making enterprise systems work
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
Exploring the collective actions of public servants in e-government development
Decision Support Systems
The Journal of Strategic Information Systems
A case study on taxpayer segmentation
Proceedings of the 2nd international conference on Theory and practice of electronic governance
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
International Journal of Information Management: The Journal for Information Professionals
The roles of enterprise systems in e-initiative implementation: A case study of PowerCo
International Journal of Information Management: The Journal for Information Professionals
The Journal of Strategic Information Systems
Moderating effects of governance on information infrastructure and e-government development
Journal of the American Society for Information Science and Technology
Towards a cumulative tradition in e-government research: going beyond the Gs and Cs
EGOV'07 Proceedings of the 6th international conference on Electronic Government
G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy
International Journal of Electronic Government Research
Towards a smart State? Inter-agency collaboration, information integration, and beyond
Information Polity - ICT, public administration and democracy in the coming decade
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Continuous organizational transformation is becoming a common phenomenon as public agencies rapidly embrace new information technologies (IT) to streamline and re-invent their obsolete operations. However, due to the overwhelming extent of the necessary changes as well as the sheer diversity of stakeholders involved in transforming corporate functions practitioners are finding it difficult to manage the level of dynamism required in the effort. In an attempt to shed some light on the phenomenon of managing e-transformation, this paper examines in-depth an e-government initiative. Through the study of how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation, the case serves to identify the governing factors for successful organization-stakeholder relations, and how these may have a bearing on the development of effective e-transformation strategies. An important contribution of this study is the proposal of a development model of relationships in organizations for an understanding into how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.