Understanding new models of collaboration for delivering government services
Communications of the ACM
European Journal of Information Systems - Managing e-business transformation
Successful e-government in Singapore
Communications of the ACM - Wireless sensor networks
The shaping of I.T. trajectories: evidence from the U.K. public sector
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
Information systems outsourcing: a study of pre-event firm characteristics
Journal of Management Information Systems
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Unity in Diversity: An Analysis of Inter-governmental Cooperation in the Field of geoICT
EGOV '08 Proceedings of the 7th international conference on Electronic Government
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Shared services have proven to be a key element when it comes to increasing government efficiency by collaboration. Here, we seek to investigate into the shared services phenomenon in the context of government reforms. For this purpose, an interview and document analysis-based multiple case study has been conducted in Germany. The qualitative analysis covers two shared service implementations on the local government level and identifies important preconditions for shared service emergence, namely cost pressure as motive, the existence of key actors promoting the topic and the existence of prior cooperation. Moreover, it is shown that the structure of such previous cooperation determines, if shared services are being organised in a centralised (shared service centre) or decentralised format (shared service network).