KM for Public Administration: Focusing on KMS Feature Requirements
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
European Journal of Information Systems - Managing e-business transformation
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
Proceedings of the 7th ACM/IEEE-CS joint conference on Digital libraries
From the bricks to the clicks: knowledge management in e-government
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
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Electronic government (e-government) is as a guiding vision for public administration. It stands for using the Internet, for re-engineering administrative processes, for achieving a virtual administration. It stands also for supporting an active participation of the citizens in democracy. Modern telecommunication infrastructures provide the basic means for co-operation over time and distance. In this way e-government involves many locally and temporally dispersed human actors and machine agents that hold knowledge required in performing administrative work. The challenge for e-Government is to find a successful way of re-engineering and distributing the administration's knowledge. Theoretical and practical insight is provided into various perspectives influencing knowledge management for e-government. These perspectives need to be integrated in a comprehensive approach to develop e-government strategies and systems.