European Journal of Information Systems - Managing e-business transformation
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
ICT to enhance administrative performance: a case study from Egypt
Proceedings of the 1st international conference on Theory and practice of electronic governance
Emerging barriers in e-government implementation
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
International Journal of Electronic Government Research
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This paper discusses major organizational challenges faced by initiatives to implement e-government. Firstly, guiding principles and problems of restructuring administrative functions and processes are pointed out. Secondly, requirements of and barriers to coordination and cooperation within public administration are discussed with a view on specific national strategies. As a third challenge the need to organize monitoring of performance in terms of e-government is examined.