Emerging barriers in e-government implementation

Authors:
Spyros Angelopoulos;Fotis Kitsios;Petros Kofakis;Thanos Papadopoulos
Affiliations:
Information Systems and Management Group, Warwick Business School, The University of Warwick, Coventry, UK;Department of Technology Management, University of Macedonia, Naousa, Greece;KP Research & Consultancy, Athens, Greece;Knowledge and Information Systems Management Group, Centre for Operational Research, Management Science and Information Systems, School of Management, University of Southampton, Southampton, UK
Venue:
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Year:
2010

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Abstract

This study presents the outcomes of a qualitative case study of implementing e-government Information Systems within the national digital strategy in a governmental organisation, following action research. The results show that although e-government is a socio-technical process and has to accommodate the views of all stakeholders, this is questioned in practice. No matter if e-government needs to be a tool for decentralisation and democratisation, this scope may be rendered futile due to the fundamental role of the political support required to secure future funds for implementation. While focusing on the changes in business processes that have to be considered by governmental institutions to successfully implement e-government, the need for a holistic model, which can embrace the back-and front-office, and be linked to the real citizens' needs, arises.