Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore

Authors:
Thompson S. H. Teo;Tat Koon Koh
Affiliations:
Department of Decision Sciences, School of Business, National University of Singapore, 1 Business Link, Singapore 117592, Singapore;Tepper School of Business, Carnegie Mellon University, 5000 Forbes Avenue, Pittsburgh, PA 15213, United States
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2010

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Abstract

Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management project called the Online Business Licensing Service (OBLS) that aims to streamline the various licenses (managed by different agencies) required to operate a business in Singapore. The findings suggest that multi-agency projects are inherently more complex than single agency projects. A set of lessons on managing such projects is presented and these lessons should prove useful to researchers and practitioners as multi-agency information management projects become increasingly more widespread.