Case study: The case of EAI in facilitating e-Government services in a Welsh authority

Authors:
Muhammad Mustafa Kamal;Vishanth Weerakkody;Steve Jones
Affiliations:
Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, UK;Brunel Business School, Brunel University, Uxbridge, UB8 3PH, UK;Conwy County Borough Council, Bodlondeb, Conwy LL32 8 DU, UK
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2009

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Abstract

This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services.