E-government diffusion in Iran: a public sector employees' perspective

Authors:
Sarfaraz Hashemkhani Zolfani;Maedeh Sedaghat;Meysam Donyavi Rad
Affiliations:
Department of Management, Science and Technology, Technology Foresight Group, Amirkabir University of Technology Tehran Polytechnic, P.O. Box 1585-4413, Tehran, Iran;Department of Management, Research Institute of Shakhes Pajouh, P.O. Box 81746-73441, Isfahan, Iran;Department of Industrial Management, Kar Institute of Higher Education, Qazvin, Iran
Venue:
International Journal of Business Information Systems
Year:
2014

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Abstract

Governments worldwide, since the 1990s, have launched projects with the mission to simplify delivery of services through electronic means Torres et al., 2005. E-government is a breakthrough of communication and transaction between a government and its citizens or government and industries. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e-government in Iran as perceived by government employees involved in e-government service delivery. After studying previous researches, seven effective e-government diffusion indicators are selected for prioritising using fuzzy AHP and based on the experts' viewpoints who are the government employees involved in e-government service delivery. The findings reveal that accessibility, security and availability of public services are the first three most important criteria among citizens in relation to e-government adoption in Iran, respectively. This research strategy offers a new and more balanced perspective of e-government adoption and diffusion in Iran.