User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives

Authors:
Calvin M. L. Chan;Shan L. Pan
Affiliations:
c/o: Dr. S.L. Pan, Dept. of Information System, School of Computing, National University of Singapore, Singapore 117543, Singapore;c/o: Dr. S.L. Pan, Dept. of Information System, School of Computing, National University of Singapore, Singapore 117543, Singapore
Venue:
The Journal of Strategic Information Systems
Year:
2008

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Abstract

Noting that user engagement is a key issue in e-government systems implementation and that the actual form and strategies of user engagement, especially within the context of e-government, is poorly defined, this paper intends to contribute to the research and practice of e-government systems implementation by conducting a comparative case study of two e-government systems implementation within a single government agency in Singapore. The comparative analysis of these two e-government systems implementation was accomplished through using stakeholder theory as a sense-making theoretical lens. This generated four findings pertaining to the form and strategies of user engagement in e-government systems implementation.