Case study: Information systems project abandonment: a stakeholder analysis

Authors:
Gary S. C. Pan
Affiliations:
The University of Melbourne, Parkville VIC 3010 Australia
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2005

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Abstract

This case study reports on the experience of an organization in Singapore in implementing and eventually abandoning an electronic procurement project. By means of a stakeholder analysis, it examines stakeholders' roles in the organization's decision to abandon the software project. This study uses Freeman's stakeholder analytical framework (Freeman, R. (1984). Strategic management: a stakeholder approach. Massachusetts: Pitman) to interpret data and develop four major findings. By providing a better understanding of project stakeholders' perceptions, expectations and interrelationships during project development, this study presents researchers with a project abandonment evaluation framework that is enhanced with a stakeholder perspective. The lessons learned from the case analysis can also offer practitioners useful insights on how to manage stakeholders in information systems development projects.