Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
Communications of the ACM
Applying Stakeholder Theory to e-Government
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
No wires attached: Usability challenges in the connected mobile world
IBM Systems Journal
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Human-Computer Interaction
Intelligibility and accountability: human considerations in context-aware systems
Human-Computer Interaction
Seeking a foundation for context-aware computing
Human-Computer Interaction
Articulating the task at hand and making information relevant to it
Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
Desituating action: digital representation of context
Human-Computer Interaction
An infrastructure approach to context-aware computing
Human-Computer Interaction
Toward a multidisciplinary model of context to support context-aware computing
Human-Computer Interaction
Multi-contextuality in ubiquitous computing: Investigating the car case through action research
Information and Organization
Case study: Information systems project abandonment: a stakeholder analysis
International Journal of Information Management: The Journal for Information Professionals
Choices and challenges in e-government field force automation projects: insights from case studies
Proceedings of the 1st international conference on Theory and practice of electronic governance
Technological model for application of mobile technology in the process of port monitoring
ICAI'08 Proceedings of the 9th WSEAS International Conference on International Conference on Automation and Information
Mobile computing in the public sector: practices, opportunities, and arduous challenges
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
ICOSSSE '09 Proceedings of the 8th WSEAS international conference on System science and simulation in engineering
WSEAS Transactions on Systems and Control
Market, network, hierarchy: emerging mechanisms of governance in business process management
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
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With the growing pervasiveness and maturity of fully mobile and wirelessly connected technologies (FMWC), many organizations have begun to equip their field workforce with such information and communication technologies (ICT). The aim of these projects is to automate fieldwork operations, that is, to make them more effective, to improve field force responsiveness, and to speed up the field processes, while using resources and assets more efficiently. In both private and public sectors, such projects have been pursued, yet the specific promises and challenges are not deeply understood. We share early but already robust results from a multi-year research project, which studies the nature and interaction of organizational, social, technological, and human-actor related variables in local government field workforce automation, or short, field force automation (FFA). According to our findings, the ICT-based automation of fieldwork and field workforce appears as a far more demanding undertaking than other successful automation projects. However, the high potential for significant gains in productivity and fieldwork efficacy seem to justify a sumptuous and at times arduous adaptation process.